Cheat Sheet: Complaint Management System Evaluation
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Complaints are one of the most important interactions with an organization's customers. Ensuring that your customer complaint management system is thorough and responsive can be crucial to improving loyalty.
This cheat sheet outlines 20 questions to help you plan an effective customer complaint resolution strategy.
Includes:
- Complaint management system audit
- Determining the scope of your customer base
- Evaluating current reporting systems
- …and more!