Learn how to use ChatGPT technology for workplace investigations. Join Case IQ and Microsoft for the webinar.
Learn how to use ChatGPT technology for workplace investigations. Join Case IQ and Microsoft for the webinar.
Track, manage and resolve customer complaints with Case IQ case management software.
The personnel at Case IQ are always accommodating, informative and a pleasure to deal with. The platform is essential to my ability to work effectively. The fields on our database have been modified to adapt to our working needs. The simplicity and ease of the system allows me to be highly productive. Simply put, I could not do my job without Case IQ.”
Good Customer Service is Essential
CUSTOMERS WILL LEAVE AFTER ONE BAD EXPERIENCE
A study by PwC found that 32% of customers will stop doing business with a brand they love after just one bad experience.
CUSTOMERS EXPECT RESPONSE WITHIN 24 HOURS
72% of customers expect a response within 24 hours (Source: Dimensional Research). This suggests that companies may need to invest in tools and processes to ensure timely response and resolution of customer complaints.
LOST DUE TO POOR SERVICE
According to a survey by NewVoiceMedia, U.S. companies lose an estimated $75 billion revenue per year due to poor customer service.
Modern consumers don’t just expect to be treated well by brands – they demand it. Case IQ gives you today’s most effective tools for improving customer satisfaction. One key? Quick, efficient investigations.
