Thank you for visiting us at ABA 2015

We really enjoyed speaking with you at the conference, as a reward for sticking around our booth here are a number of resources that will help you conduct better investigations! Download them all below.

Cheat Sheets

CFPB Compliance 101

With new requirements for financial service providers to comply with the regulations set out by the Consumer Financial Protection Bureau (CFPB), those affected may be looking for guidance on policies and procedures.

This cheat sheet is a primer for those looking for information to get started on the path to CFPB compliance.

Complaint Management System Evaluation

Complaints are one of the most important interactions with an organization’s customers. Ensuring that your customer complaint management system is thorough and responsive can be crucial to improving loyalty.

This cheat sheet outlines 20 questions to help you plan an effective customer complaint resolution strategy.

Articles

Carving out the Ethics in Ethics and Compliance

When you want to get employees to think and act ethically, don’t talk to them about compliance. For as important as compliance is, it’s about rules. Ethics is about so much more than that.

e-Books

Investigation Interview Techniques

Investigation interviews are a key source of information in an investigation. Our free eBook takes a look at the components of investigation interviews, as well as the skills that investigators need to demonstrate in order to conduct successful investigation interviews.

Webinars

How Behavioral Psychology Can Help in Gaining Compliance

Watch Virginia MacSuibhne, speaker, author and Chief Compliance Officer at Roche Molecular Systems, as she discusses ways to use behavioral psychology to get employees to act ethically.